Cluster Senior Sales Manager

Divan

Are you ready for a career journey at Divan Group? 

Since 1956, we have been a group that makes a difference in the food & beverage, retail, and hospitality sectors, driven by excitement and a focus on continuous learning. With the strength of Koç Holding, we, as Divan Group, are a large family offering unforgettable experiences to our guests, together with over 3000 colleagues, each of whom makes a difference with their passion and energy.

When you work with us;

• You will participate in pioneering projects in your field, 

 • You will be part of a dynamic and creative culture, 

 • You will develop in a transparent and fair environment where your efforts are valued, 

 • You will experience a strong career path supported by fringe benefits.

Position Details 

 Position: Cluster Senior Sales Manager – Divan Istanbul Hotel

Required Qualifications:

• Develops and implements the overall account strategy for assigned accounts.
• Develop new business opportunities across corporate, agency and group segments in line with the hotel’s annual sales targets.
• Develops and implements strategic sales plans.
• Monitor market trends, competitor performance, pricing dynamics, and customer needs to actively contribute to the hotel’s sales strategy.
• Identifies emerging business opportunities and risks within assigned accounts and provide feedback to key stakeholders 
• Identifies and implements process improvements and best practices.
• Executes sales strategy to achieve property goals.
• Maintains current business Accounts for new business within accounts.
• Includes successful execution of Sales strategies and business processes.
• Establishes and maintains accurate and up-to-date customer, account and opportunity data each account in Opera Sales and Catering to ensure accurate reporting.
• Collaborates and engages third parties that are sourced through the organization for their individual travel or group planning needs.
• Develops a close working Account with Operations to ensure execution of strategies at the hotel level.
• Gains understanding of the hotel’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solutions both prior to, and during the program/event.
  
• Gains understanding of the hotel’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solutions both prior to, and during the program/event.
• Acts as the customer’s advocate through understanding account needs and opportunities.
• Resolves guest issues that arise in the sales process. Brings issues to the attention of property leadership.
• Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
• Serves the customer by understanding their needs and recommending the features and services that best meet their needs and exceed their expectations, while building a Account and loyalty to the business.
  Conducts and coordinates site inspections for hotels, as required.
• Performs other duties, as assigned, to meet business needs.
  

If you have;

• University Degree in Tourism&Hotel Management is preferred,
• Minimum 10 years experience in similar position,
• Ability to focus attention on guest needs, remaining calm and courteous,
• Ability to focus attention on details and be able to organize, prioritize and follow up,
• Good command of written and spoken English,
• Ability to focus attention on details and be able to organize, prioritize and follow up,
• General Computer knowledge (Excel, Word, Opera)
• Good team player, leader and working well with other departments and co-workers,
• Ability to promote positive relationship with all guests,
• Strong communication skills.

We would like to meet you...