IT End User Computing Trainee

DİVERSEY KİMYA SANAYİ VE TİCARET A.Ş.

• Undergraduate students preferably in their 3rd year or in their first year of a master program  in relevant disciplines
• Good command of English
• Ability to work effectively as a part of a team
• Highly self-motivated
• Strong troubleshooting & problem solving skills
• Preferably, some experience in computer software applications and desktop/laptop systems and other end user devices such as printers and mobile phones and tablets
• Candidates must be available at least 3 days in a week during the internship and should be able to continue at least 3-6 months-period.

JOB DESCRIPTION

The End User Computing Support Trainee will work with IT EUC Analyst who is a member of the IT Infrastructure team. Base responsibilities include helping IT EUC Analyst as much as possible in performing the following tasks:

• IT level 3 technical support to the end user community
• Troubleshoots and resolves hardware, software and user problems as they arise
• Participates in the resolution of chronic problems and/or other technical projects as assigned
• Install new, expands existing and configures operating systems, software applications, utilities and service packs based on end user needs
• Perform software and hardware upgrades, routine maintenance, and monitoring
• Train users about the usage of equipment and software
• Will manage and support Mobile and Office telecom systems