IT Support Specialist

Essity Turkey Hijyen Ürünleri San. ve Tic. A.Ş.

Essity Turkey is currently searching for an IT Support Specialist based in Kartepe, Kocaeli.  Reporting to the Regional Workspace Service Support Manager.

Job Description

• Install, reinstall and replace PC’s, printers, software, and other peripherals as defined.
• Provide on-the-job training and consultancy to end users in the use of supported desktop applications and collaboration tools.
• Participate in implementation of new releases of core/common applications in the region.
• Pursue that regional and central rules, policies and guidelines are known and followed.
• Maintain relationship with key persons in the business, analyse their business needs, suggest better use of IT services to fulfill business needs.
• Solve as many incidents as possible, based on own knowledge, published information, procedures, using remote PC access where relevant.
• Communication towards the business and within Essity IT community.

Qualifications

• Degree from relevant departments of the reputable universities
• Fluent in English
• Team worker, flexible, result oriented
• Good knowledge of the workplace environment and collaboration tools
• Able to cope with impatient customers, diplomatic
• Willing to work with global customers and teams
• Strong in communication both text and verbal
• Located in Kocaeli or Kartepe