Solution Support Specialist / Ankara

Etiya

We welcome team players, who will embrace our culture and values, our innovative and daring approach and our overarching commitment to the betterment of society and the environment!

WHO ARE WE?

We are a global technology company with more than 1200 employees in 3 continents, developing AI-driven digital transformation applications, based on international standards and best practices. We have offices and customers in Turkey, Canada, Ukraine, Netherlands, USA, Singapore and UAE and have been recognized and awarded by independent organizations worldwide.

WHY ETIYA?

Continuous Improvement

We contribute to the continuous improvement of our people through extensive technical, leadership and soft skill training. We offer a dynamic work environment with a unique opportunity to work across diverse international projects as an organization rapidly growing in 3 continents.

Innovative Approach

We offer an innovative work environment by continuous investment in research and development. 

Friendly Atmosphere

We offer a flat, open, fun and warm work environment for our employees balancing our commitment to customer success with our focus on personal development, interests and passions.

QUALIFICATIONS WE ARE LOOKING FOR

• BS or MS in Computer Engineering, Management Engineering, Industrial Engineering, Statistics or related fields
• Good knowledge of CRM Technologies
• 2-4 years of experience in Java and PL/SQL
• Preferably having previously worked abroad projects
• Process development and quality oriented
• Excellent command of written and spoken English
• 1 - 4 years of experience in SOA preferably in telecommunication sector
  

JOB DESCRIPTION

• Service CRM products of the institutions, environmental systems and integration of projects that take part in the execution of the second level maintenance and support activities
• Carry out of daily operational activities
• Detection of problems, root cause analysis, finding temporary or permanent solutions or escalation and follow-up to next level solution teams.
• In projects for new solutions take part in the admission process and after
• Understanding and prioritizing the customer's needs correctly and realizing the action plans in accordance with the service level and quality standards