İş Yerinde
İş Yerinde
Job Type
Full-Time
Position Level
Staff
Department
Sales & Marketing
Sales & Marketing
Application Count
536 application
Job Type
Full-Time
Position Level
Staff
Application Count
536 application
Department
Sales & Marketing
QUALIFICATIONS AND JOB DESCRIPTION
Royal Service&Reservation Agent
Your knowledge of the hotel and the technical skill you display when responding to Guest telephone calls will prove you truly are a Fairmont professional. As a Royal Service&Reservation Agent, effective and engaging communication is the key when speaking to fellow Colleagues and Guests.
Summary of Responsibilities:
Reporting to the RS Manager, responsibilities and essential job functions include but are not limited to the following:
- Consistently offer professional, friendly and engaging service
- Process all external and internal calls either by redirecting calls or assisting the caller
- Take ownership of the caller’s request and ensure follow up according to the hotel’s standards
- Have a sufficient working knowledge of all departments, in particular Housekeeping, Front Office and Engineering
- Maintain and monitor the “Royal Service&Reservation” software system
- Serve as a liaison for Guests requiring information relating to all aspects of the hotel
- Handle and distribute faxes, voice messages and written messages for internal and external Guests
- Have full knowledge of the hotel’s emergency procedures
- Follow department policies, procedures and service standards
- Follow all safety policies
- Other duties as assigned
Qualifications:
- Good command of English
- Previous customer related experience an asset
- Must possess outstanding guest services skills and sophisticated verbal communication skills
- Computer literate in Microsoft Window applications required
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to work well under pressure in a fast paced environment
- Ability to work cohesively with fellow colleagues as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times
Preferred Candidate
Rezervasyon Elemanı pozisyonu ile ilgili daha detaylı bilgi almak ya da diğer iş fırsatlarını incelemek için aşağıdaki sayfaları inceleyebilirsiniz.
Rezervasyon Elemanı Rezervasyon Elemanı Maaşları Rezervasyon Elemanı Nasıl Olunur? Rezervasyon Elemanı Nedir? Rezervasyon Elemanı İş İlanlarıRezervasyon Elemanı pozisyonu ile ilgili daha detaylı bilgi almak ya da diğer iş fırsatlarını incelemek için aşağıdaki sayfaları inceleyebilirsiniz.
Rezervasyon Elemanı Rezervasyon Elemanı Maaşları Rezervasyon Elemanı Nasıl Olunur? Rezervasyon Elemanı Nedir? Rezervasyon Elemanı İş İlanları