Receptionist

Fortuna of Cappadocia Autograph Collection

Front Desk Clerk / Receptionist

In the enchanting atmosphere of Cappadocia, Fortuna of Cappadocia – Autograph Collection, operating under the philosophy of“Exactly Like Nothing Else,” is looking for a passionate, professional, and guest-focusedFront Desk Clerk / Receptionist to join our Front Office Department.

Qualifications

• Preferably a graduate of a university program in Tourism & Hotel Management, Hospitality Management, or a related field
• Minimum 2 years of experience in a similar position
• Fluent in English; knowledge of a second foreign language is an advantage
• Proficient in Opera PMS and Microsoft Office
• Strong interpersonal, communication, and problem-solving skills with a guest-oriented approach
• Well-groomed, professional, positive, and energetic, with excellent verbal communication skills
• Strong team player with a high sense of responsibility
• Flexible and able to work in a shift-based schedule
• For male candidates, completion of military service is required

Key Responsibilities

• Welcome and assist guests efficiently, courteously, and professionally at all times, ensuring a warm and memorable hospitality experience
• Perform check-in and check-out procedures, room assignments, and other Front Office operations in accordance with hotel procedures and Marriott International & Autograph Collection brand standards
• Maintain a consistently high level of service and hospitality, ensuring the highest possible level of guest satisfaction
• Handle guest requests, questions, complaints, and concerns promptly and effectively, taking ownership of issues and ensuring they are resolved to the guest’s satisfaction in a timely manner
• Manage reservations, room allocations, billing, guest charges, and payment collection while following all hotel cash-handling procedures
• Provide guests with accurate and comprehensive information about the hotel, its services, facilities, brand standards, special offers, and relevant travel or loyalty programs
• Handle guest mail, messages, and personal information with discretion, respect for privacy, and professionalism
• Respond promptly to incoming calls, lobby visitors, and team members requiring Front Desk assistance
• Communicate effectively with other departments and management regarding guest feedback, requests, comments, and concerns
• Work collaboratively with relevant departments to ensure guest needs are met efficiently and the overall guest experience is consistently enhanced
• Maintain full knowledge of and comply with hotel safety, security, and emergency procedures
• Contribute to the smooth and efficient operation of the Front Office while representing the Fortuna of Cappadocia – Autograph Collection brand in a professional manner

General Information

• Only applications with a photograph will be considered.
• Join our team and become part of a unique hospitality experience in the heart of Cappadocia.