Front Desk Agent G Rotana Hotel

İstanbul(Avr.)(Bağcılar)

Nasıl hesaplanır?
Bu iş sana uygun olmayabilir

Seçili özgeçmişindeki bilgilerle bu ilanın kriterlerleri sadece %30 uyumlu.

Uygunluğunu nasıl hesapladık?
Son iş deneyimin, geçmiş deneyimlerin ve toplam deneyimin uygunluk puanını etkileyen kriterler arasındadır.
Bu iş sana uygun olmayabilir

Seçili özgeçmişindeki bilgilerle bu ilanın kriterlerleri sadece %30 uyumlu.

Uygunluğunu nasıl hesapladık?
Mesleki Yeterlilikler
Şirketlerin ilanda belirlediği kriterlerle özgeçmişindeki bilgilerin ne kadar uyumlu olduğu içerik karşılaştırılmasıyla bulunur.
Bu iş sana uygun olmayabilir

Seçili özgeçmişindeki bilgilerle bu ilanın kriterlerleri sadece %30 uyumlu.

Uygunluğunu nasıl hesapladık?
Diğer Bilgiler

QUALIFICATIONS AND JOB DESCRIPTION

QUALIFICATIONS AND JOB DESCRIPTION 

Education, Qualifications & Experiences 

You should ideally have a degree in hospitality with previous experiences in the Front Office Department within a hotel. Excellent written and verbal English communication skills and knowledge in an additional language, along with strong interpersonal and problem-solving abilities are essentials. Computer literate and previous experiences with Opera are an advantage. 

Knowledge & Competencies 

The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ personality with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies: 
Understanding the Job 
Taking Responsibility 
Recognizing Differences 
Customer Focus 
Customer Focus 
Adaptability 
Teamwork

Job Description

We are currently looking for young, dynamic, self-motivated Front Office professionals who want to move their careers forward. 

As a Guest Service Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as: 

• Offer consistently professional, friendly, warm and engaging service 
• Give a warm welcome and check in guests taking into account the established SOPs 
• Check out of departing guest in accordance with the established standards 
• Sell rooms to walk-in guests and be responsible for all pro-active and day-to-day facilities issues 
• Responsible for cash inventory, cashing cheques and bills of exchange in foreign currencies for hotel guest in accordance with the credit policy 
• Corporate with colleagues from all departments, in particular Housekeeping, Accounting and Reservation 
• Ensure that the Guest Service Desk is manned, operationally prepared and stocked at all times in order to be available for guests as a point of contact 
• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed 
• Demonstrate a complete understanding of the hotel’s policies and procedures and service standards and have full knowledge of the hotel facilities and happenings


 


PREFERRED CANDIDATE

POSITION INFORMATION