Customer Service Representative (Supply Chain)

Grafton

Grafton, one of the world's most famous recruitment companies, offers first-class recruitment service, talent management and human resources solutions with over 30 years of experience in Europe as a Gi Group brand. With 40 offices and more than 500 employees in 11 countries in Europe, Grafton employs more than 30,000 temporary and permanent professionals every year. 

Grafton Turkey aims to give support to thousands of talents for their career journeys who are looking for jobs and looking for new opportunities in Turkey, as being also a solution partner that helping companies to find the talent in the white-collar profiles from new grads to middle-level experts and managers.

Our Client who is the global leader in the diagnostic market, is looking for an organized and energetic Customer Service Representative forSupply Chain Management Department. 

Responsibilities;

·       Receive and process all customer orders activity in SAP system including data entry, updates, monitoring and reporting for portfolio of customers,

·       Calculate purchasing requirements relating to customer orders,

·       Answer incoming phone calls and e-mails from all sales channels,

·       Track incoming shipments and backorders,

·       Communicate daily with Order Management Manager, as well as Planning & Sales & Warehouse counterparts to review customer delivery issues,

·       Prioritize daily tasks between urgent customer needs and long term strategic plans,

·       Build and maintain good supplier relations with customers to ensure timely supply of goods.

Requirements:

·       Bachelor’s degree

·       Minimum of two years’ of relevant customer service experience

·       Proven knowledge and experience of SAP (SD User is a must)

·       Very good knowledge of MS Office, especially Word, Excel and Outlook,

·       Excellent verbal and written communication skills,

·       Self-motivated, detail oriented and highly organized,

·       Ability for offering creative solutions to problem solving,

·       Ability to multi-task in a dynamic environment,

·       Excellent time management skills and ability to set priorities effectively.