Customer Service Center Specialist

GÜNEŞ EKSPRES HAVACILIK A.Ş. - SUNEXPRESS

We are looking for Customer Service Center Specialist and reliable team member who will work in İzmir

Our requirements for this position;

• University/bachelor’s degree or through relevant work experience acquired equivalent knowledge and skills
• Good skills in spoken and written English, German, Turkish
• Good computer skills, e.g. MS Office applications, Word, Excel, PowerPoint etc.
• At least 5 years’ working experience in Customer Service Center and Airline industry prefered
• Knowledge and ability to use special software programs such as Salesforce, SAP,…
• Knowledge and ability for statistical analyzes of CSC
• Working experience with Customer Focus
• Experience in dealing with employees/providers
• Excellent communication skills and intercultural expertise
• Experienced in CSC performance calculation and analysis
• Have a high-stress tolerance with an ability to think on one’s feet
• Sales oriented

Customer Service Center Specialist  responsibilities will be;

• Knowledge-based customer correspondence approval/rejection processing,
• Provision of guidance to outsourced service providers,
• Social Media savvy,
• Feedback and evaluation of high priority customer feedback (written and verbal)
• Finding customer orientated solutions with Company interests in mind,
• To ensure up-to-date knowledge of current policies and procedures, 
• Supporting the review and implementation of customer related processes in-house and at the CSC,
• Participate in calibration processes and quality assessments of CSC performance,
• Monitor Customer Service Center sales performance and produce analyses and reports,
• Monitor Customer Service Center KPIs,
• Invoice control,
• Support any projects and tenders in the department.