Customer Service Coordinator (Arabic Speaker)

Hapag-Lloyd

Ready for a New Challenge? We're Hiring!

Our dedicated team around the world ensure a seamless service for all our customers, including worldwide door-to-door transportation solutions. Local expertise and commitment are our core values and enable us to support our customers, anytime anywhere.

To be part of our dynamic and passionate world, we are looking for Customer Service Coordinator - Booking (Arabic Speaker) who will be working in our Quality Service Center Izmir office.

Minimum Qualifications

• Enthusiasm and team spirit.

• Customer orientation and service mentality.

• Communicative and ability to take initiative.

• Knowledge of MS Office.

• No military obligation for male candidates.

• Good command of written and spoken English, Arabic.

• Turkish language proficiency is preferred.

Essential Functions

• Owns and manages the customer experience of delegated customers booking process.

• Directly focuses on customer needs and proactively works for customer satisfaction.

• Handles all possible problems and guides for solution.

• Manage and monitor the end-to-end booking process.

• Provide a value add to the customers through effective business solutions by having good business knowledge/process understanding.

• Maintaining a customer-centric approach reduces errors and prevents repetition of errors.

• Coordinate with stakeholders to manage booking processes.

• Ensures that any and all documentation required for a shipment is received in a timely manner.

• Updates bookings when necessary and notifies all affected parties of changes.

• Directly focuses on customer needs and proactively works for customer satisfaction.

• Maintain effective and proactive communication.

• Execute reports or other tasks assigned by Team Leader/Manager.

• Comply to specific company SOPs and monitor respective KPIs.

• Corresponds with world-wide offices to track shipments.