Retail Operations Specialist

Hugo Boss Tekstil Sanayi Ltd. Şti.

Responsibilities Store Support Act as the daily point of contact between stores and head office for all operational topics Investigate operational issues and drive solutions with relevant stakeholders Manage access rights and information updates in relevant retail systems Oversee store stationary orders (incl. shopping bags), budgeting and cost control Train store teams on systems, tools and operational processes Communication & Stakeholder Management Ensure high-quality, consistent communication between head office and stores (e.g. Retail Newsletter, Retail Guidelines, Trading Calendar) Manage relationships with selected external suppliers Plan and run retail challenges to engage and motivate store teams within budget Organize yearly local retail meetings (budget planning, agenda, logistics) Act as the local key contact for all Retail Operations stakeholders Processes, Projects & Reporting Analyze and review current business practices to ensure efficient use of systems, standards and processes in stores Implement new processes, procedures and guidelines according to business needs and roll out within Western Europe where applicable Act as Turkey’s key contact for HQ on selected (pilot) projects and coordinate roll-out Coordinate store project meetings and manage Monday Trade Meetings Monitor and analyze direct customer feedback and key retail KPIs Create and update reports; support Retail Management with ad hoc analyses, reports and presentations Profiliniz: