Customer Service Cum KYC Compliance Specialist

KUTURK KRİPTO VARLIK ALIM SATIM PLATFORMU ANONİM ŞİRKETİ

Responsibilities:

• Communicate with Customers to help resolve their issues.
• Conduct comprehensive KYC reviews for new and existing individuals customers via video call
• Verify customer information and documentation, including identification, proof of address, and source of funds.
• Identify and escalate potential red flags and suspicious activities to the relevant team.
• Maintain accurate and up-to-date records of all KYC activities and documentation.
• Collaborate with other departments, such as Compliance, Legal, and Operations, to ensure a seamless onboarding process.
• Stay current with changes in review procedures.

Requirements

• With 1+ years of hands-on experience in the banking, fintech or blockchain industry.
• Familiar with professional English email writing.
• Ability to articulate issues or problems to internal departments.
• Knowledge of blockchain would be an advantage.
• Good and positive attitude with a keen interest in learning.
• It’s acceptable for you to work on scheduled shifts, five days a week.

Benefits

• Competitive pay package (basic salary + night shift allowances + generous KPI bonus program + annual bonus).
• Excellent growth and advancement opportunities: we offer you support, skill development, coaching opportunities, and training program to help you succeed.
• Employee engagement, recognition, and appreciation program
• Annual Leave, Sick Leave, Hospitalization Leave, Birthday Leave, Maternity Leave, Paternity Leave, and a variety of other benefits are available.
• Comprehensive insurance coverage
• Festival gifts, birthday vouchers, etc.
• Team Building