Müşteri Hizmetleri Uzmanı

Mainetti Askı San. ve Tic. A.Ş.

Mainetti Reca Türkiye 

Customer Service Executive

Job Descriptions

• Manage accounts in terms of order processing, order follow up, on-time deliveries, complete order fulfillment,
• Use an ERP  system (SAP prefered) to enter and track the status of orders
• Follow up and planning the stock level of the responsible products,
• Issuing purchase orders and forwarding to suppliers,
• Proactively communicate supply chain issues and provide alternative solutions,
• Initiate and implement initiatives which improve customer service and responsiveness,
• Handle customer requests, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution,
• Maintain a strong working relationship with the Country Manager in order to ensure the delivery of quality outputs in both project implementation, preparation, review and reporting,
• Contribute to ensuring adherence to timelines for all relevant proposals and reports, ensuring their quality as well as timely production and submission to the CM in accordance with commercial agreements,
• Basic knowledge of imports & exports procedures, customs/ bank/insurance documentations and formalities as well as procurement rules and regulations.

Required Qualifications

• Bachelor’s degree in related field,

• Knowledge and experience in Labels & Packagig industry is a plus,
• Knowledge in logistic is a plus,
• New graduate or 2+ years customer service or related experience is a plus,
• Willing to learn new products and industries,
• Ability to multi-task, prioritize and manage time effectively,
• Confident and proficient in the use of MS Office,
• Good level of English both written & speaking.