In Room Dining Manager

Mandarin Oriental Bosphorus İstanbul

The Hotel 

Mandarin Oriental Bosphorus, Istanbul has become Mandarin Oriental Hotel Group's second hotel in Turkey. The hotel is located on the European side of Istanbul, in the luxurious residential district of Kuruçeşme, right next to the unique Bosphorus.

Redefining luxury with its sophisticated design and architecture inspired by Istanbul's uniquely beautiful mansions and palaces, our hotel is located on the shores of the Bosphorus with two outdoor pools in the city center with lush and generous gardens, 100 spacious rooms and suites with large living spaces, rich Sunday brunches with Turkish and international cuisine, Novikov Restaurant, the international representative of modern Asian and Italian cuisines; Olea & Bar, offering the most exclusive flavors of Italian cuisine and Bosphorus Lounge, home to delicious snacks and tea-time rituals. The Spa at Mandarin Oriental Bosphorus, Istanbul is the city's most comprehensive health, beauty, and wellness center with 3,500 square meters of The Spa at Mandarin Oriental Bosphorus, Istanbul.

Duties and Responsibilities

• To ensure that the IRD team have good knowledge of food and beverage and take responsibility for the delivery of this knowledge to the guest.
• To ensure that the IRD area and service stations are correctly arranged and set up.
• To ensure that all colleagues are familiar with correct billing procedures.
• To keep all equipment in good condition, ensure the team is trained to handle them.
• To arrange daily meetings for colleagues and attend to them.
• To supervise all aspects of the In Room Dining department and support colleagues during operation.
• To be involved in the development and creation of IRD menu and make recommendations.
• To communicate with the Kitchen to ensure all preferences are met and timeliness of order delivery to guests.
• To find ways to improve the efficiency of the operations, which will benefit the guests.
• To support the company’s philosophy and company culture using Legendary Quality Experiences daily to ensure Guest Satisfaction and the achievement of our Mission Statement.
• To ensure that all in-house VIPs are registered, and any relevant information is discussed.
• To support the company’s philosophy and company culture using Guiding Principles and D.E.L.I.G.H.T as part of ensuring Guest Satisfaction and the achievement of our Mission Statement.
• To assist in the preparation and control of daily and weekly market lists.
• To ensure that IRD and Minibar operations are efficient and profitable while maintaining standards in terms of food, service, health & safety and reputation.
• To communicate venue performance to Assistant Director of Food & Beverage and Director of Food & Beverage.
• To create and execute plans for department sales, profit and colleagues’ development.
• To ensure all colleagues seek to reduce loss and maximize profitability.
• To carry out any other duties that may be reasonably requested by the Department Head.