Room Service Server

Mandarin Oriental Bosphorus İstanbul

Duties and Responsibilities
To ensure that the uniform provided is kept clean, presentable and in good condition, ensuring that personal appearance and hygiene standards are an example for the team and a demonstrate a professional image for our guests
To ensure a full knowledge of the menu and wine list in order to respond or amend guests requests to their full satisfaction
To greets guests and establish rapport in order to ensure guest satisfaction
To ensure that the restaurant is kept clean and inappropriate order at all times
To assist and prepare all VIP amenities in order to deliver them in compliance with our Legendary Quality Standards
To ensure that all service steps are performed in order to reach guest satisfaction and to comply with our Legendary Quality Standards
To ensure all dishes are presented in compliance with hotel standards and food & beverage specifications
To deliver service according to hotel standards and guest requirements in a friendly, courteous and efficient manner
To up-sell services and products to our guests at all times, enhancing service and generating increased revenue
To perform any tasks relating to billing according to hotel service standards and cashiering policies
To report any guest comments or complaints to the manager on duty in In Room Dining allowing prompt corrective action
To perform clearing of tables and trays in the wash service area ensuring efficient rotation of silver, china and glassware and keeping breakage to a minimum

Requirements

Reading, writing and oral proficiency in the English and Turkish language
Demonstrates a high standard of verbal communication, social skills and up-selling skills
Willing to work a flexible schedule and holidays
Have a minimum of 2 years’ experience in similar position, preferably in luxury environment
Have the ability to handle multiple tasks at one time
Ability to set up and maintain food and beverage items in accordance with MOHG standards and HACCP, to ensure guest satisfaction