Customer Service Representative

Experis Turkey

We are looking for a " Customer Service Representative" for our client.

QUALIFICATIONS

• Bachelor’s degree in related fields,
• Minimum 3 years experience in customer service,
• Excellent collaboration and communication skills,
• Excellent customer care and focus; ability to effectively assess customers' needs and provide answers, troubleshooting assistance, or resolutions,
• Excellent verbal and written skills in English,
• Excellent knowledge of MS Office Applications and good knowledge of Autocad will be an asset,
• Able to multitask, prioritize and manage time efficiently.

RESPONSIBILITIES

• Providing communication between customer and production,
• Handle inbound calls, emails, and faxes from various sources and including customers,
• Handle transactions with a high level of accuracy,
• Interpret and apply systems knowledge and tools to manage customer requests,
• Build sustainable relationships with internal and external customers.