Product Support Engineer

Market leading firm

We are looking for Product Support Engineers for EEMEA (Southeast Europe, Turkey, CIS countries, Middle East & Africa) region:

• You have earned a recognized Degree/Diploma in Computer/Electronic/Communication/Electrical Engineering or a computer-related discipline,
• Having a basic knowledge or experience in a programming language (Java/C/C#/C++),
• Extraordinary communication skills, collaborative and cooperative approach, ability to build trust and influence,
• Action oriented working style and strong customer focus,
• Excellent teamwork, analytical and problem-solving skills,
• You identify as a dedicated self-starter who isn't afraid to take initiative,
• Fluency in English (both verbal and written). Knowing French/Arabic is a plus,
• Possesses customer service skills and experience in a professional service environment, with responsibility for supporting multiple applications and platforms is preferred,
• Minimum 1-2 years of experiences in technical support environment is a plus,
• Experience in the payment industry and EMV/CTLS knowledge is advantageous,
• Experience in Amdocs, JIRA platform is advantageous,
• No military service obligation for male candidates or deferred at least two years,
• Flexible to travel abroad,

Your essential Duties and Responsibilities:

• Provide Tier 1/2 Product Support on assigned products to regional partners,
• Work with partners to identify issues (HW/SW) and collect required logs/traces,
• Reproduce and resolve reported issues with the help of upper level support,
• Provide timely updates to partners and other internal teams,
• Ensure reported issues are being follow-up within SLA (Service Level Agreement),
• You have 24/7 Standby as and when needed,
• You perform other related duties as assigned,