Medical Tourism Sales Specialist – Plastic Surgery

MCAN Sağlık Turizm Asistans ve Danışmanlık AŞ

MCAN Health is looking for an ambitious, persuasive and sales-driven Medical Tourism Sales Specialist (Case Manager) to join our international sales team, with a primary focus onPlastic Surgery patients.

In this role, you will communicate with international patients, guide them throughout their decision-making process and convert qualified enquiries into confirmed bookings.

If you are confident in sales, enjoy building trust with people and are motivated by achieving strong results, this could be the right opportunity for you.

Who We Are Looking For

You may be the right candidate if you:

• Are fluent in English, both written and spoken

• Preferably speak a second European language

• Hold a Bachelor’s or Master’s degree

• Have at least 2 years of experience in Plastic Surgery sales and medical tourism

• Have strong communication, persuasion and negotiation skills

• Are confident communicating with patients via phone, WhatsApp, email and online channels

• Can build trust quickly and understand patients’ expectations, concerns and motivations

• Have a strong commercial mindset and are motivated by achieving sales targets

• Are comfortable managing high-value treatment enquiries

• Are organised, persistent and detail-oriented

• Are proactive, solution-focused and able to take initiative

• Can manage multiple leads and follow-ups efficiently

• Are proficient in MS Office applications; experience with Google Workspace and CRM systems is an advantage

• Are familiar with AI tools and AI-assisted workflows and are comfortable using technology to improve productivity, communication and follow-up processes

• Previous experience in plastic surgery, medical tourism, healthcare, aesthetics or international sales is considered a strong advantage

Your Role

As a Medical Tourism Sales Specialist (Case Manager), your main responsibility will be managing and converting international Plastic Surgery enquiries.

Your responsibilities will include:

• Managing incoming Plastic Surgery enquiries through telephone, WhatsApp, email, instant messaging and online channels

• Understanding each patient’s treatment goals, expectations and concerns

• Building strong and trustworthy relationships with prospective patients

• Collecting the necessary patient information, medical history and photographs for surgeon evaluation

• Coordinating with surgeons and medical teams to prepare personalised treatment plans

• Presenting treatment plans, package details and quotations clearly and professionally

• Explaining the full patient journey, including surgery, hospital stay, accommodation, transfers and aftercare

• Assisting patients with online consultations and surgeon consultations

• Following up consistently with prospective patients throughout their decision-making process

• Handling objections professionally and helping patients make informed decisions

• Converting qualified enquiries into confirmed bookings

• Maintaining accurate patient communication and CRM records

• Using digital and AI-supported tools effectively to improve sales productivity, lead management and communication

• Achieving individual and team monthly sales targets

What MCAN Health Offers

At MCAN Health, strong performance is recognised and rewarded.

We offer:

• Competitive salary + performance-based sales bonus

• The opportunity to work with high-value international Plastic Surgery enquiries

• A clear career path within international healthcare sales

• Professional training in sales, communication and Plastic Surgery patient journeys

• Continuous learning and development opportunities

• Experience working with patients primarily from the UK, Europe, USA and Canada

• Complimentary private health insurance

• Company laptop and smartphone

• Accommodation support for suitable candidates relocating from outside Istanbul

• A dynamic, international and supportive working environment

About MCAN Health

MCAN Health is an Istanbul-based international healthcare and medical travel company specialising in Plastic Surgery, Hair Transplantation, Dentistry and Weight-Loss Surgery.

Plastic Surgery is one of our core treatment areas, with international patients travelling to Istanbul for facial rejuvenation, breast surgery and body contouring procedures.

We support our patients throughout their entire journey, from their first enquiry and surgeon assessment to surgery, accommodation, transfers, recovery and long-term follow-up.

Our approach goes beyond arranging a medical procedure. We focus on providing a structured, transparent and patient-centred healthcare experience.

MCAN Health is authorised by the Turkish Ministry of Health for International Health Tourism and holds TEMOS International Accreditation, reflecting our commitment to international standards, patient safety and quality of care.

Our patient experience is further supported through programmes such as MCANCare™, MCANFollow™ and MCANAssurance™, designed to provide structured care and support throughout and after the treatment journey.

We believe that people are at the heart of our success. MCAN Health values diversity, equal opportunity, teamwork, accountability and continuous development.

If you are ambitious, commercially minded and interested in building a career in international Plastic Surgery sales, we would be happy to hear from you.

Join MCAN Health and become part of a team helping international patients confidently navigate their Plastic Surgery journey.

Location: Istanbul – Levent