Service Sales Manager

Mettler Toledo TR Ölçüm Aletleri Tic. Satış ve Servis Hizm. A.Ş.

The METTLER TOLEDO Service Team knows how to satisfy business needs by getting the best from instrumentation and equipment. The customer takes advantage of the experience, skills and thorough know-how of our far-reaching team of thousands of dedicated service specialists all around the world and, much more importantly, in their immediate vicinity. Our service offering ensures optimal equipment uptime, performance, compliance, and the expertise necessary to maximize the investment of the customer. The candidate will report to the Service Business Area Manager. He/she will contribute to continue the expansion of the Service Sales channel within the Turkish Market Organization. The Service Sales Manager will be responsible for the daily business management, including training and coaching programs of Service Sales Team.

• Degree level with post graduate qualification in a relevant discipline or MBA
• Service Sales / Marketing qualification and experience is essential
• Business acumen and financial awareness - understand the numbers to achieve financial targets and provide commercially sound solutions
• Strong customer service approach , High level of analytical and database management skills
• Commercially and technically savvy, customer-focused with the ability to think and act strategically
• Continuously developing new opportunities to create service sales potential by actively visiting customers in the field
• Strong focus on relationship building, developing and maintaining effective customer relations
• Strong people management skills (engagement, development and coaching activities are a must)
• Strong presentation and communication skills
• Good writing and speaking skills of English
• Willingness to travel extensively
• At least 3 years of Sales Management (preferably service or product) in a B2B environment
• Dedication to continuous improvement and fast-learning attitude
• A self-starter attitude to identify problems and find solutions autonomously
• Strong ability to interface with other departments and teams in a cooperative way
• Proactive and entrepreneurial attitude
• Ideally, based in Istanbul

Job Description

• Growth, engagement and development of the Service team
• Coach and support the associates on individual and team performance expectations
• Sales responsibility for equipment business 
• Service spare part stock & warranty management
• Support to define country Service sales strategy, coordinate and coach team on all efforts to ensure the sales targets are realized and exceeded
• Contribute to business planning at the top level to develop a sales strategy that is consistent with the company’s short-term and long-term objectives
• Set targets for sales team in areas such as sales revenues, profitability, and business development and monitor the performance of the organization against these goals
• Embrace and drive value based selling strategies
• Identify unexplored market opportunities, evaluating technical and commercial viability and defining the way to align them under the company strategic plan
• Collaborate with stakeholders on implementing all initiatives
• Create and document sales processes and sales roles and responsibilities to ensure sustainability and consistent approaches across the organization
• Run analysis and prepare reports to support the strategic decisions and actions
• Working in close cooperation with Service Teams and Business Areas to ensure the highest customer satisfaction.

*ÇALIŞAN ADAYLARI ÖNEMLİ ÖN BİLGİLENDİRME*
*Lütfen sistemlerimizde işlenmesini tercih etmediğiniz kişisel ve/veya özel nitelikli kişisel verileri, özgeçmişinizde bulundurmamanızı rica ederiz.
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Kişisel verilerin korunması kanunu kapsamındaki detaylı bilgilendirme Çalışan Aydınlatma Metni ile sunulmuştur. Lütfen ön bilgilendirme metni ve aydınlatma metnini okuyunuz ve belirtilen hususlara onay veriyorsanız, ilanımıza başvurunuz.