Global Sales Team Operations Specialist

Mithras

Global Sales Operations Specialist – Turkey

We are looking for a highly organized and commercially driven Global Sales Operations Specialist to join our growing team inIstanbul, Türkiye.

This is a key role within the Türkiye operations of a large, China-headquartered global organization, supporting the execution and coordination of international sales operations.

The ideal candidate will act as a critical link between global headquarters, local operations, BPO partners, sales teams and internal stakeholders, ensuring operational excellence, performance visibility and effective sales execution.

?? Location: Şişli, Istanbul
?? Work Model: Fully Onsite
?? Business Travel: Quarterly business trips to China

Key Responsibilities

• Manage and coordinate day-to-day global sales operations in Türkiye.

• Support the management and performance of BPO / outsourced sales teams and external vendors.

• Monitor SLA, KPI, productivity and sales performance, identifying gaps and driving improvement actions.

• Prepare regular sales performance reports, operational dashboards and management presentations.

• Coordinate sales execution processes and ensure alignment between local teams and global headquarters.

• Support recruitment planning, onboarding and workforce coordination for sales and BPO teams.

• Work closely with internal stakeholders across Sales, Operations, HR, Finance and Global Headquarters.

• Coordinate operational communication between Türkiye and China-based teams.

• Identify operational issues, establish action plans and follow up on implementation.

• Contribute to the development and optimization of sales processes, reporting structures and operational standards.

• Travel to China approximately once per quarter for business meetings, operational reviews and alignment with global teams.

Requirements

• Bachelor’s degree in Business Administration, Management, Economics, Engineering or a related field.

• Fluent English and Chinese are mandatory.

• Mandarin Chinese proficiency is strongly preferred.

• 5+ years of experience in Sales Operations, Business Operations, Sales Support or a similar function is preferred.

• 3+ years of experience in BPO, outsourcing, vendor or partner management is highly preferred.

• Strong experience with KPI/SLA management, sales analytics, performance tracking and reporting.

• Proven ability to coordinate multiple teams and stakeholders in a fast-paced, international environment.

• Strong communication and stakeholder management skills.

• Advanced proficiency in Microsoft Excel and PowerPoint; experience with CRM, BI or sales analytics tools is a plus.

• Experience in SaaS, Technology, AI, B2B or other fast-growing technology environments is a strong advantage.

• Willingness and ability to travel internationally, particularly to China, on a regular basis.

Preferred Profile

We are particularly interested in candidates who have experience working withininternational or China-based organizations and are comfortable operating betweenChinese headquarters and local Turkish teams.

Experience in BPO operations, sales team management, vendor management, SaaS, technology or AI will be considered a significant advantage.

This position requires a candidate who is highly organized, analytical, proactive and comfortable taking ownership of operational processes in a global environment.

Languages: Chinese – Mandatory | English – Mandatory | Mandarin Chinese – Preferred