Müşteri Hizmetleri Temsilcisi

MTS GLOBE

The successful candidate should satisfy the following requirements:

• Fluent spoken and written English skills are requested
• Apart from that you will need a B Category drivers licence
• Also you have to be able to organize your workday according to priorities and you need to have a basic knowledge of Hotels in Turkey, Complaint handling and UKs Health & Safety Regulations.
• We need well organized and stres resistend team members, who are able to answer hotel complaints and check Hotels on Spot
• Have at least 2 years of experience in tourism and similar pozition (preferably experience in travel agencies)
• University graduate
• Good computer skills (Microsoft Office)
• The principle of customer satisfaction, and the ability to solve problems within a customer satisfaction
• Self Improvement in stress management.
• Good dictation and good communication skills
• Clear communication skills and the ability to work with people across all departments
• Customer-oriented and communicative personality with a structured, reliable way of working
• Excellent interpersonal and communication skills
• The ability to solve problems within a fast-paced environment
• Strong attention to detail
• Suitable for teamwork

İŞ TANIMI

Answering written complaints of holiday makers.

Making H&S checks in hotels all over Turkey, in form of a written survey and on Spot.