Customer Services Specialist

We are currently looking for a Customer Services Specialist to join our Customer Services Team.

In this job you are expected to build effective communication with the customers regarding any changes on the orders, requested and planned delivery date/time and delivery issues, major exceptions (e.g. postponed deliveries, stock build up, etc.), and operate with a high degree of flexibility, speed, intelligence and independence to support to businesses/shared services in achieving its objectives through the establishment and development of a high performing team.

Ideal candidates are those who have university degree preferably in engineering, 2 years of experience in Order to Cash in FMCG companies, familiarity to problem solving methodologies, claims, returns & refusals processes, MS Office knowledge and fluency in English.

*The position is located in Gebze and Istanbul.