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No 27 Workspace

Customer Service Agent for E-Commerce Company Specializing in Rugs

Location: Remote (Company based in UK)
Type: Full-Time
Industry: E-Commerce
Company: The Rugs

About Us:

The Rugs is a leading e-commerce company specialising in the sale of rugs and mats. We operate through various sales channels, including our website, Amazon, eBay, Wayfair, and many more. We are looking for a dedicated Customer Service Agent to join our team and help us provide exceptional service to our customers.

Responsibilities:

• Respond to customer inquiries and emails in a timely and professional manner.
• Liaise with courier companies and manage email correspondence.
• Book return collections for customers and monitor their status.
• Handle cases and claims across all sales channels.
• Engage with customers via live chat to answer questions and resolve issues.
• Process cancellation requests for orders.
• Ensure all orders across sales channels are marked as dispatched before the end of the working day.
• Address negative reviews and feedback and respond appropriately.
• Coordinate with third-party suppliers for order details and credit requests.
• Manage orders involving wrong items sent, lost during postage, or defected items.
• Handle inventory updates and process refunds for 'no stock' orders.

Qualifications:

• Previous experience in customer service, preferably in e-commerce.
• Excellent written and verbal communication skills.
• Ability to multitask and manage time effectively.
• Strong problem-solving skills.
• Proficiency in using CRM software and sales platforms like Amazon, eBay, etc.
• Attention to detail.
• Professional Microsoft Excel knowledge.

Perks:

• One-month salary bonus on New Year's.