Front Office Shift Leader

Odaş

ODAŞ is a group of companies operating in the fields of energy ,mining and tourism with dynamic structure and strategic approach.Accordingly,we expect all colleagues to contribute to this process with innovative perspective.

Also, ODAŞ managed to enter the National 100 Index of Istanbul Stock Exchange in the five years following its incorporation.

We are looking for a “Front Office Shift Leader” who will be responsible for our new hotel investment to be opened in Fethiye/Göcek.

QUALIFICATIONS

• Bachelor’s degree or associate in related fields (Tourism and Hotel Management etc.),
• At least 3 years experience in a similar position,
• Experience working in a luxury segment hotel,
• Excellent command of written & spoken English,
• Excellent communication and interpersonal skills, with the ability to interact effectively with guests and team,
• Strong problem-solving abilities and the capacity to handle stressful situations calmly and efficiently,
• Proactivity and willingness to deal with fast-paced and uncertain environments,
• Adapting to flexible working hours,
• Living or able to live in Fethiye,
• No travel restrictions,
• No military obligation for male candidates.

JOB DESCRIPTION

• Maintain complete knowledge at all times of all hotel features/services,
• Supervise the front desk team during assigned shifts, providing guidance and support as needed,
• Assist with guest check-in and check-out procedures, ensuring accuracy and efficiency,
• Handle guest inquiries, requests, and complaints in a professional and courteous manner, resolving issues promptly and effectively,
• Monitor room availability and coordinate with housekeeping and other departments to ensure timely room readiness,
• Oversee the cashiering functions, including processing payments, posting charges, and balancing cash drawers,
• Train and mentor front desk team on hotel procedures, guest service standards, and software systems,
• Collaborate with other hotel departments, such as housekeeping, maintenance, and reservations, to coordinate guest services and resolve operational issues,
• Maintain cleanliness and organization at the front desk and lobby area, ensuring a welcoming environment for guests,
• Prepare and maintain accurate records and reports related to front desk operations.