Patient Coordinator

ÖZEL YST AĞIZ VE DİŞ SAĞLIĞI SANAYİ TİCARET LİMİTED ŞİRKETİ

YST Dental Clinic is a leader in modern dentistry, known for our commitment to cutting-edge technology, exceptional service, and a vibrant professional atmosphere. With a strong focus onInternational Dental Tourism, we have built a reputation for excellence in delivering outstanding dental care to patients from around the world. Located in the beautiful city ofAntalya, we are expanding our team and are looking for dynamic Patient Coordinators to join us in continuing to deliver top-tier care to our patients.

Key Responsibilities:

• Patient Interaction & Support:
  Serve as the primary point of contact for patients, guiding them through each stage of their treatment journey, ensuring their experience is smooth and satisfactory.
  Welcome patients with warmth, answer inquiries about treatment options, and manage all communication at the reception area.
  Ensure all patient needs are met, offering refreshments and assisting with any mobility issues, providing an exceptional waiting experience.
• Administrative Support:
  Accurately complete all required documentation and ensure that patients' treatment-related paperwork is processed in a timely manner.
  Coordinate patient appointments and manage the clinic’s schedule to optimize efficiency.
  Report any setbacks or issues related to patient treatment to the Clinic Team Leader.
  Facilitate clear and consistent communication between patients, clinic staff, and the Management.
• Collaboration & Reporting:
  Regularly report to the Management regarding patient feedback and treatment updates.
  Provide feedback and suggestions to help improve the overall patient experience.
  
• Post-Treatment Follow-Up:
  Follow up with patients after their appointments to gather feedback and address any additional needs, ensuring continued satisfaction.

Qualifications & Competencies:

• Language Skills:
  Proficiency in both written and spoken English is required. Additional languages, such asRussian, would be a plus.
• Professional Skills:
  Strong interpersonal and communication skills, with a polite and courteous approach towards patients and colleagues.
  Ability to manage multiple tasks efficiently and resolve any issues proactively.
  Excellent emotional management, particularly in challenging or high-stress situations.
• Teamwork & Independence:
  A team player with strong collaboration skills, while also being a self-starter who can take initiative and complete tasks independently.
  Ability to adapt to a fast-paced environment while maintaining a positive, energetic attitude.
• Work Schedule:
  Ability to work 6 days a week as part of a shift schedule, demonstrating flexibility and commitment to patient care.
• Education & Experience:
  A background in language, literature, culture, teaching, translation, or interpreting is preferred.
  A B2 level language proficiency certificate (YDS or equivalent) or similar qualifications would be an advantage.

If you are passionate about helping others, thrive in a fast-paced environment, and want to contribute to a YST Dental family, we would love to hear from you.