International Customer Representatıve

Procat Danışmanlık Yazılım Telekomünikasyon Pazarlama Ticaret A.Ş.

About Procat:

Established in 2004, Procat is the company of choice for institutions and organizations that require and demand high efficiency, uninterrupted support, quick installation, while at the same time delivering robust return on investment models and competitive cost advantage achieved by working with an experienced business partner.

Procat has a great wealth of highly specialized personnel and their founder has nearly a quarter of a century of industry specific experience.

Procat has successfully completed the Trust Index © Employee Survey and Culture Audit © Workplace culture analysis, in which the whole of HR practices are analyzed, and earned the title of Great Place to Work® Certified.

Procat works as a complete business partner in all processes from selection of the most accurate technology, which entirely matches with the requirements of corporations, to installation and integration.

What we’re looking for

Do you love being around people and making them happy? If you’re also a good listener and a bit of a problem solver with great communication skills, then you’ll love being on the front line of making the magic happen!

Every day brings new challenges and excitement, and every customer interaction gives you the opportunity to do what you do best: find solutions and provide exceptional customer service.

What to expect

As a Customer Service Advisor, you will work in a fully supported environment where you can demonstrate your commitment to providing outstanding customer support through your skills and personality.

We believe that happy people keep people happy, so we’re looking for people who have great interpersonal skills and strong analytical skills as you will be expected to deal with a range of customer queries via email and live chat.

Your role can include:

· Providing first class customer service via telephone, email and live chat

· Ensuring all communication with our client’s customers are handled professionally and promptly

· Recording details of customer comments on the database provided, leaving clear notes

· Demonstrating strong product knowledge to ensure all customer queries are answered

· Taking ownership of the customer experience, by providing excellent service

· Achieving the key targets set

· Adhering to quality standards and ensure consistency in all interactions

You

We think big and we’re looking for team members who think bigger, achieve more and work smarter. If you have the following skills, then we want to hear from you!

· Excellent writing skills

· Ability to build rapport and communicate in a helpful way

· Enjoy a creative and hardworking office environment

· Keyboard/Computing skills

· Ability to research well and quickly

· Fantastic questioning skills

· Ability to work as part of a team

· Enthusiasm and Passion

The Benefits

- An interactive learning experience

- Lots of growth possibilities (more than 80% of advancement & promotions come from internal resources

- An attractive salary package

- Paid training period

- Meal Tickets

- Many other benefits

Become part of #theAteam

Whether its clients or colleagues, delivering with a ‘personal touch’ is truly important to us. We’re proud of our team and are always looking for new members with similar talent and enthusiasm to deliver great customer service.

If that sounds like you and you are interested in joining us, reach out and you could be one of the superheroes that make #theAteam the best!