Senior Protection Assistant (Farci, English)

PUSULA CUSTOMER EXPERIENCE İLETİŞİM ANONİM ŞİRKETİ

Our company, which has been operating since 2009 and ranks among the top in the industry, continues to move forward with new projects and solutions. Guided by the belief that the best investment is the value we add to people, our company always stands by its employees and is currently hiring candidates who meet the specified qualifications for its young, dynamic team.

We are looking for team members to fill the position of “Senior Protection Assistant” at our company.

REQUIRED QUALIFICATIONS

• Possessing at least a high school diploma and 3 years of experience, or—for candidates holding a bachelor’s degree or higher—1 year of experience (education in International Law, Political Science, or a related field is preferred);
• Living in the province of Ankara
• Excellent command of Arabic and English (spoken and written) required,
• Preferably, knowledge of English, Pashto, and Uzbek at least at B2 level.
• Excellent team-working skills,
• Commitment to Continuous Learning,
• Client and Result Orientation,
• Organizational Awareness,
• Consistent approach to work with energy and a positive, constructive spirit,
• Proficiency in MS Office applications and relevant data entry systems, such as Kobo,
• Advanced problem-solving and analytical thinking skills,
• Strong interpersonal skills, coupled with political and cultural awareness, to build effective working relationships with stakeholders, including public officials,

DUTIES AND RESPONSIBILITIES

• The Senior Protection Assistant position is based within the Agency Office and contributes to daily operations. Key responsibilities are as follows:

  -        Supporting the written translation of documents and/or electronic correspondence; 

  -        Providing interpretation for interviews and other communications with forcibly displaced and stateless persons;

  -        Conducting surveys and/or verification exercises;

  -        Performing screening and preliminary assessments, providing counseling, completing relevant forms, and carrying out necessary follow-up actions;

  -        Liaising and making referrals with agency units/teams/colleagues and partners to address the protection needs of forcibly displaced and stateless persons and facilitate the support provided to them;

  -        Scheduling interviews with forcibly displaced and stateless persons;

  -        Arranging transportation and informing forcibly displaced and stateless persons about travel details; and

  -        Performing other duties deemed appropriate by supervisors to support operations.

  In this context, there is an operational need for three Senior Protection Assistants to serve at the Agency Office in Ankara. While the positions are intended to be full-time, part-time candidates may also be considered depending on operational needs and the qualifications of the selected candidates.