Duty Manager

Radisson Blu Hotel, Istanbul Şişli

Radisson Blu Şişli Hotel is seeking a qualified and service-oriented Duty Manager who will report directly to the General Manager and ensure the smooth and efficient operation of the hotel, maintain the highest service standards, and maximize guest satisfaction.

KEY RESPONSIBILITIES

• Monitor and coordinate the hotel’s daily operations in accordance with the objectives, policies, procedures, and service standards established by the General Manager.

• Oversee the hotel’s operational activities during assigned shifts and represent the hotel within the scope of the authority and responsibilities delegated by the General Manager.

• Ensure effective coordination between all departments and monitor the smooth, efficient, and uninterrupted flow of daily operations.

• Prioritize guest satisfaction by professionally managing guest requests, complaints, and special requirements, coordinating with the relevant department heads when necessary.

• Assess operational issues, implement effective and solution-oriented measures, and report matters beyond the scope of delegated authority to the General Manager.

• Monitor compliance with brand standards, hotel operating procedures, service quality requirements, and corporate policies.

• Coordinate with relevant departments in emergency situations to ensure that appropriate response procedures are implemented and keep the General Manager informed.

• Monitor departmental operations, staff coordination, and service delivery, identifying areas for improvement and communicating findings to the relevant department heads.

• Monitor compliance with the hotel’s security, occupational health, and safety procedures.

• Prepare reports on daily operations, significant guest-related incidents, complaints, and corrective actions taken.

• Ensure proper shift handovers and the accurate communication of relevant operational information to the appropriate managers.

• Carry out additional duties and responsibilities assigned by the General Manager.

QUALIFICATIONS AND REQUIREMENTS

• A university degree, preferably in Tourism and Hotel Management, Hospitality Management, or a related field.

• Previous experience in hotel operations or management, preferably within five-star hotels.

• Strong knowledge of hotel departmental operations and interdepartmental coordination.

• Excellent guest relations, problem-solving, and crisis management skills.

• Good command of English; proficiency in a second foreign language is an advantage.

• Strong communication, organizational, leadership, and professional representation skills.

• Excellent analytical thinking, decision-making, and initiative-taking abilities.

• Proficiency in operational reporting, follow-up, and performance monitoring.

• A professional appearance, high standards of personal grooming, and appropriate workplace conduct.

• A strong commitment to guest satisfaction, service excellence, and corporate values.