Customer Service Manager

Saint-Gobain Weber Yapı Kimyasalları Sanayi ve Ticaret A.Ş.

Saint-Gobain designs, manufactures and distributes materials and solutions which are key ingredients in the wellbeing of each of us and the future of all. They can be found everywhere in our living places and our daily life: in buildings, transportation, infrastructure and in many industrial applications. They provide comfort, performance and safety while addressing the challenges of sustainable construction, resource efficiency and climate change.

SG Glass International is here to support the architectural world, to deliver the most beautiful, comfortable & sustainable buildings, everywhere in the world.

Our SG Glass International team is looking for a Customer Service Manager in order to insure a permanent relation and a close cooperation with the network of SGG International offices in the area, with direct customers and with Saint Gobain Glass (and Glass Solutions) factories.

Job Description:

• Customer reactive support, ensure a good communication with all processors and / or customers
• Prices follow up and communication, Generate profit, for SGG International and for the supplying factories
• Forecast products needs and control sales development on monthly basis
• Orders follow-up: Coordinate the supplies from the different factories to ensure an optimized supply to our strategic customers
• Deliveries follow-up (documents, packaging, containers, ETD/ETA…).
• Assist customs clearance process, track shipments / communicate timing / arrival with customer
• Errors fixing: compensate any factory logistics mistake by very close communication and issue solving with the customers (e.g. direct phone calls).
• Secure payments: check drafts of letters of credit and proforma invoices. Provide swifts to factories and check that payments are properly cleared in SAP. Overdue payments follow-up.
• Quality Claims management with factories, insurance  companies  and technical and logistical central team

Required Qualifications:

•  Bachelor’s degree from an accredited university (Sales graduated or Engineer with good commercial skills)
• Minimum of 5 years of experience in a related position
• Excellent knowledge of English (written and spoken)
• Capable of communicating efficiently with customers
• Ability to work closely with customers
• Must be a good team player and a person of integrity
• Strong interpersonal skills