Revenue & Reservation Manager

Satel Gayrimenkul Geliştirme Kiralama ve Ticaret

The Revenue & Reservation Manager will be responsible for the daily operations and administration of the Reservation department, reporting to Director of Revenue including providing support, coaching, training and directing a team of Reservation Supervisors and  Reservation Agents

Payment and Security Management: Ensuring that online payment systems work correctly and are secure. Ensuring security and confidentiality regarding customers' payment information.

Revenue & Reservation Manager will ensure update and maintenance of the hotel’s telephone system as well as reviewing and maximization of the current and future revenue opportunities related to telecommunications at the Hotel. Ensures the smooth and efficient operations in the department through prompt, effective and proper reservations service to achieve maximum room revenue in order to meet or exceed the revenue target.

Management of Online Reservation Systems: Providing accurate and up-to-date information on the hotel's online reservation platforms (especially the hotel website, OTAs). Ensuring that the system works properly so that customers can easily make reservations.

Guest Engagement & CRM: Orchestrates the response to digital inquiries and feedback, leveraging guest data to provide personalized service and enhance overall satisfaction scores.

Pricing and Promotions: Determining price strategies, creating special offers and promotional campaigns. Managing prices competitively and dynamically.

Sales and Performance Analysis: Collecting and analyzing online sales data. Monitoring sales performance, developing revenue generation strategies and reporting.

Online Customer Experience: Optimizing user experience on the website and other online platforms. Making the necessary arrangements for a smooth reservation process.

Strategic Partnerships: Identifies and manages high-value collaborations with Online Travel Agencies and other distribution partners to broaden the hotel’s global market reach.

Competition Analysis: Monitoring the online pricing, promotion and marketing strategies of competing hotels and taking strategic steps.