Quality & Food Safety Advisor

Shell Petrol A.Ş

GENERAL QUALIFICATIONS

As a Quality & Food Safety Advisor in Mobility HSSE team we would like to work with a candidate;

·       Bachelor’s degree in Food engineering, Food Science, Microbiology, Chemistry, Chemical Engineering, or a related field.

·       4–6+ years of experience in food safety, quality assurance, or related operational roles (FMCG, Retail, QSR, or food service experience is an asset)

·       Strong knowledge of Quality & Food Safety Management Systems (FSMS) such as: ISO 9001, ISO 22000, FSSC 22000, HACCP, BRCGS / IFS standards.

·       Familiarity with local & international food safety regulations and hygiene standards

·       Familiarity with Good Manufacturing Practices (GMP) and Good Hygiene Practices (GHP).

·       Hands-on experience or exposure to food supply chain operations, including sourcing, warehousing, distribution, and cold chain monitoring

·       Ability to identify food safety risks across the supply chain (transportation, storage, handling)

·       Experience supporting audits, inspections, or operational quality controls is a plus

·       Experience in Risk assessment and hazard analysis, Root cause analysis (e.g., 5 Whys, Fishbone, Causal reasoning)

·       Strong attention to detail and hands-on, field-oriented mindset

·       Good analytical and problem-solving skills (root cause thinking is a plus)

·       Ability to collaborate effectively with cross-functional teams

·       Ability to manage multiple priorities and work in a dynamic field environment

·       Eager and open to self-development and learning mindset,

·       Strong communication and stakeholder management abilities

·       High level of attention to detail and problem-solving mindset

·       Ability to work under pressure and manage priorities effectively

·       Advance level of English language skills in terms of speaking, writing and understanding

 JOB DESCRIPTION

The Food Safety & Quality Advisor supports the implementation of a standardized, risk-based Quality & Food Safety management system across the Non-Fuel Retail (NFR) value chain.

This role is responsible for ensuring consistent on-site compliance, performing inspections, supporting supplier and sub-suppliers’ controls, and managing customer feedback, while working closely with operation & NFR teams to drive day-to-day operational excellence.

 Key Accountabilities

1. Mobility Site Inspections & Field Execution

• Perform regular Food Safety & Quality inspections at Mobility sites (CO & DO)
• Ensure compliance with hygiene, storage, temperature control, and operational standards
• Identify non-conformities and follow up on corrective actions
• Support standardization of practices across sites

 2. Mobility Site Execution & Dealer/Retailer Engagement

• Improve food safety and quality practices across all Mobility (CO&DO) sites
• Develop training and capability-building programs for SAS & CAT teams and Retailers/Dealers.
• Ensure consistent execution of standards across all locations.

 3. Supplier Management

• Conduct supplier audits, performance evaluations, and corrective action follow-ups.
• Strengthen supplier accountability, especially in root cause analysis and incident prevention
• Support the implementation of the supplier quality framework, focusing on low-risk suppliers and follow-up activities

 4. Customer Complaint Management

• Manage and track customer complaints related to food safety and quality
• Perform initial assessments and root cause analysis
• Coordinate with suppliers, SAS teams, and internal stakeholders for resolution
• Ensure timely feedback and closure of complaints

 5. Compliance Monitoring & Reporting

• Support tracking of key compliance indicators (audit scores, findings, closure rates, complaints)
• Maintain inspection and audit records
• Highlight recurring issues and operational risks

 6. Continuous Improvement Support

• Identify improvement opportunities based on inspection findings and complaints
• Support implementation of corrective and preventive actions
• Contribute to initiatives aimed at improving site compliance and customer satisfaction

7. Audit & Program Support

• Support the execution of audit programs designed by the Lead role
• Participate in internal or external audits as auditor
• Ensure readiness of sites for inspections and audits

 8. Stakeholder & Change Management

• Collaborate with internal stakeholders (NFR, CP, Operations, Sales teams).
• Manage relationships with suppliers, auditors, and regulatory bodies if needed.
• Support change management during implementation of new systems and standards

 9. Supply Chain Controls & Monitoring

·       Monitor food safety risks across transportation, storage, and distribution processes

·      Ensure cold chain integrity and proper handling practices at site level

·       Collaborate with logistics and supply chain teams to resolve identified risks