Patient Experience (Post-Op) Specialist

Smile Hair Clinic

İstanbul(Asya)(Ümraniye, Ataşehir)

İş Yerinde

İş Yerinde

Bugün güncellendi

Job Type

Full-Time

Position Level

Specialist

Department

Marketing

Marketing

Application Count

57 application

Job Type

Full-Time

Position Level

Specialist

Application Count

57 application

Department

Marketing

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QUALIFICATIONS AND JOB DESCRIPTION

Serving since 2018, Smile Hair Clinic is re-located to the financial district of East Istanbul and continues its operation in its 7-floor, elegantly designed, high–tech clinic building where a team of 100+ well-trained staff is working. The quality and excellence of hair transplantation operations depend on intensive training procedures. Every team member at Smile is well-trained and tested by True™ Philosophy success criteria.

We are looking for ‘Patient Experience Specialist’ to join our rapidly growing team.

Requirements:

  • Bachelor's degree in relevant universities
  • Professional level English speaking, writing, reading and reading comprehension. Having a second language at the same level would be a plus.
  • Experience in Health Industry and/or International Patient Relations is a plus
  • Successful in human relations, strong communication skills, patiently able to answer all patients' questions.
  • Skilled in follow-up processes, planning and reporting
  • Successful in written and verbal communication
  • Able to work in an intense and dynamic working environment, with high motivation and smiling
  • Can work carefully and quickly, solution-oriented
  • Prone to teamwork
  • Able to act proactively in crisis and process management stages
  • Having good command of MS Office programs and using CRM program before is a plus



Job Description:

  • The relevant candidate will be responsible for the entire post-operative follow-up of the patient.
  • Sharing all relevant documents after the operation to the patient, giving detailed information about the process that awaits him after the operation.
  • Conducting, evaluating and reporting satisfaction surveys with patients
  • To ensure that the post-operative processes of the patients are satisfied and to request reviews from the patients through digital media
  • Following the post-operative processes of the patients closely and identifying the patients who need a second operation or different operations and invite them back to our clinic
  • Acquiring new reference patients by involving patients in collaborative processes

Preferred Candidate

No experience preference
Bachelor’s(Graduate)
English(Reading : Advanced, Writing : Advanced, Speaking : Advanced)

Müşteri Deneyimi Uzmanı pozisyonu ile ilgili daha detaylı bilgi almak ya da diğer iş fırsatlarını incelemek için aşağıdaki sayfaları inceleyebilirsiniz.

Müşteri Deneyimi Uzmanı Müşteri Deneyimi Uzmanı Maaşları Müşteri Deneyimi Uzmanı Nasıl Olunur? Müşteri Deneyimi Uzmanı Nedir? Müşteri Deneyimi Uzmanı İş İlanları

Health / Health centers 1+

Hakkımızda

Smile Hair Clinic, saç tedavilerine yönelik olarak Dr. Gökay Bilgin & Dr. Mehmet Erdoğan tarafından 2018 yılında kurulmuştur. 2021 Yılı itibariyle İst

Şirket Sayfasına Git
Şirketin Aydınlatma Metni

ÇALIŞAN ADAYI AYDINLATMA METNİVeri Sorumlusu: Smile Hair Sağlık Hizmetleri ve Tur. Dan. Tic. Ltd. Şt

Detaylı Bilgi
Yan Haklar

Özel Sağlık Sigortası, Servis, Prim, Yemekhane, Tam Gün Sağlık Hizmetleri, Bireysel Emeklilik.

Müşteri Deneyimi Uzmanı pozisyonu ile ilgili daha detaylı bilgi almak ya da diğer iş fırsatlarını incelemek için aşağıdaki sayfaları inceleyebilirsiniz.

Müşteri Deneyimi Uzmanı Müşteri Deneyimi Uzmanı Maaşları Müşteri Deneyimi Uzmanı Nasıl Olunur? Müşteri Deneyimi Uzmanı Nedir? Müşteri Deneyimi Uzmanı İş İlanları