Guest Relations Representative

Sundia by Liberty Ölüdeniz

Qualifications and Job Description

Established in 1948, Özyer Tourism Industry and Trade Inc. has built a strong reputation for excellence across all sectors in which it operates. With an innovative and visionary approach, the company continues to set industry standards. Operating under the Liberty Hospitality Group Hotels umbrella,Liberty Hotels and Sundia Hotels provide exceptional hospitality experiences across Fethiye, Antalya, and Kuşadası.

We are currently looking for a Guest Relations Representative to join our team atSundia By Liberty Ölüdeniz in Fethiye.

Qualifications

• Associate's or Bachelor's degree in Tourism Management, Hospitality Management, or a related field,
• Minimum of 2 years of experience in a Guest Relations position within the hospitality industry,
• Minimum B2 level proficiency in both English and Russian,
• Strong guest satisfaction and service-oriented mindset,
• Excellent communication, interpersonal, and problem-solving skills,
• Friendly, professional, and able to work effectively as part of a team,
• Strong organizational and coordination skills,
• Basic knowledge of Microsoft Office applications,
• Able to adapt to a dynamic and fast-paced working environment.

Job Responsibilities

• Welcome domestic and international guests and provide accurate information about hotel facilities and services,
• Handle guest requests, suggestions, and complaints efficiently with a solution-oriented approach,
• Monitor guest satisfaction throughout the entire stay and ensure a memorable guest experience,
• Coordinate with relevant departments to maintain high service quality,
• Prepare and submit guest feedback reports to management,
• Contribute to continuous service improvement by sharing guest insights and recommendations,
• Perform duties in accordance with the company's quality standards and operational procedures.

If you are passionate about hospitality, committed to delivering outstanding guest experiences, and looking to build your career within a leading hospitality group, we would be delighted to receive your application.