Ground Help Desk Supervısor

SunExpress Güneş Ekspres Havacılık A.Ş.

We are looking for an experienced Ground Help Desk Supervisor,  who will work in SunExpress Antalya Headquarter. 

 Our requirements for this position;

• Good knowledge of English written and verbally (a second foreign language is preferable) 
• University graduate, 
• Minimum 2 years’ experience in civil aviation industry, related fields, 
• Familiarity with airline reservation systems and Passenger servicing procedures,
• Ability to use computers, e.g. MS Office applications(MS Excel),
• Strong organization and communication skills,
• Quick learning ability, open-mindedness, 
• Flexibility and medical compliance with shift work,
• Ability to prioritize and handle multiple tasks, 
• Optimistic thinking ability, even during critical situations and crisis management ability,
•  Being confidential and having teamwork skills,
• Good reporting skills,
• No restriction for travel.
  

Ground Help Desk responsibilities will be; 

• Preparing the report concerning the actions he/ she has taken and expected costs,  
• Communication with service providers, tour operators and internal units,
• Instructing handling companies to Passenger Name Lists,NOREC acceptance,
• Following up to ensure all instructions given are fuflfilled appropriately by concerned parties,
•  Performing additional duties delegated by her/his superiors during her/his shift within the scope of HelpDesk staff title, 
• Provide support to call center / OG for the passenger who missed the connection flights, 
• Overlook about all available sales agreements (like FIM) and sales channels, 
• Intervene all possible irregularities to come across related with electronic tickets, as well as finding a solution, to problems mistakes occurred either due to system problems and/or user mistakes, in accordance with company rules and procedures.