Spa Receptionist

SUNSET HOSPİTALİTY OTELCİLİK TURİZM VE TİCARET ANONİM ŞİRKETİ

Sunset Hospitality Group has become a leading hospitality management group with a global presence across 16 countries with over 31 brands. METT Social Living is a refined, elegant and laid-back collection of lifestyle hotels & resorts dotted around unique locations. With a discreet service style without frills or fuss along with social dining and lifestyle entertainment at the heart of the experience, the brand is conceived for the traveller of today looking for an ideal place to celebrate life.

Modern minimalism and easy living

METT is a refined, elegant and laid-back collection of lifestyle hotels & resorts dotted around unique locations. With a discreet service style without frills or fuss along with social dining and lifestyle entertainment at the heart of the experience, the brand is conceived for the traveler of today looking for an ideal place to celebrate life.

General

• Maintain a sound treatment and retail knowledge with the ability to accurately describe benefits and prices. 

• Contribute to the team’s overall targets and strive to achieve personal targets and goals as set out by the Spa Management team.  

• Actively recommend products and provide further consultation to guests to ensure that sales are closed on product recommendations made by the therapists. 

• Responsible for all billing procedures at the reception desk and the correct reconciliation of funds at the close of each shift and at the end of the day’s work.

• Respond to all guest enquiries promptly and efficiently.

• Record and track turn away business and repeat guests through the Spa Software system. 

Competencies

• At least 3 years experience in a related field within a luxury hotel segment, preferably in a resort.

• Fluency in English and Turkish

• Strong computer skills, exceptional detail and follow up, excellent time management skills and the ability to quickly evaluate alternatives and decide on a plan of action.

• Strong knowledge of sales techniques with strong skills and ability to negotiate and close sales.

• Experienced in MS Office programs. 

• Customer Service and detail oriented