Room Controller

SWISSOTEL Anadolu Japan Turizm A.Ş.

“Quality in Life”

Swissôtel Hotels & Resorts is a distinctive group of deluxe hotels where we put the emphasis on our people. We strive to provide a motivating and rewarding environment that attracts inspired and talented people who are willing to bring news ideas, use & develop their knowledge to reinvent their career path.

• Previous customer related experience an asset

• Previous PMS experience an asset

• Must be computer literate in Microsoft Window applications

• Must possess a professional presentation

• Must possess strong verbal and written skills

• Strong interpersonal and problem solving abilities

• Highly responsible & reliable

• Ability to work well under pressure in a fast paced environment

• Ability to work cohesively with fellow colleagues as part of a team

• Ability to focus attention on guest needs, remaining calm and courteous at all times

İŞ TANIMI

The main responsibilities and tasks of this position are as listed below, but not limited to these:

• To consistently offer professional, friendly and engaging service

• To coordinate and provide administrative support to the Rooms Division , including Housekeeping, Guest Services and Front Office

• To communicate and update all Rooms Division on changes within these departments

• To maintain all employee records within the Rooms Division

• To follow department policies, procedures and service standards

• To follow all safety policies

• To maintain accurate Lost & Found records by reporting, documenting, and updating all lost and found items in the designated system in accordance with hotel policies and procedures.