German Speaking Customer Representative

TELUS Digital

Are you ready to take the next step in your career?

If your answer is “YES” – join the leader of the CX (Customer Experience) sector TELUS Digital Türkiye!

Now we are looking for German Speaking Customer Representatives for our FinTech project who will add strength to our team.

Job Description

Through inbound channels, helping the customers with following topics;

• Respond to inbound customer inquiries related to the brand’s products and services (e.g. transfers, general information, transaction status, etc.)

• Provide information and basic guidance in a polite and customer-oriented manner

• When needed, redirect or escalate cases in accordance with internal procedures

• Follow company guidelines and stay informed about the brand’s service updates

• Aim to maintain a high level of service quality and customer satisfaction

Requirements

• Residency in İstanbul

• Advanced level of German with good level of English

• Strong communication and problem solving skills

• Comfortable using PC and basic CRM tools

• Ability to learn quickly and work in a dynamic environment

• Previous experience in customer service or call center roles is a plus

Our Advantages

• Allianz supplementary health insurance

• Metropol meal card

• Discounted MultiSport membership

• Special promotions at various global brands

• Stable job and career development opportunities

• Dynamic and supportive team

• Flat hierarchical work order in an international structure

• Referral rewards

About Us: TELUS Digital Türkiye is a leading customer experience and digital solutions provider with over 2,000 team members in Izmir and Istanbul. We design, build and deliver next-generation digital solutions to enhance the customer experience (CX) for global and disruptive brands. TELUS Digital has almost 70,000 team members across 28+ countries, providing customer service at its best in more than 50 languages for 600+ international and well-known partners. The company’s services support the full lifecycle of its clients’ digital transformation journeys, enabling them to more quickly embrace next-generation digital technologies to deliver better business outcomes. Fueling all stages of company growth, TELUS Digital partners with brands across high growth industry verticals, including tech and games, communications and media, eCommerce and fintech, banking, financial services and insurance, healthcare, and travel and hospitality.