Reservation Agent

The Grand Tarabya Managed by Accor

We are looking for an experienced and dynamic Reservation Agent to join our team at The Grand Tarabya Istanbul, managed by Accor.

Job Description

In this role, you will be responsible for managing reservation inquiries, ensuring a smooth booking process, and delivering a personalized and efficient service to our guests. The ideal candidate will bring strong communication skills, attention to detail, and a guest-focused mindset to ensure a seamless reservation experience from start to finish.

Responsibilities

• Respond to customer enquiries and reservation requests via phone, email, and messages
• Assist guests in selecting the best options to suit their preferences and needs
• Accurately input and maintain reservation details in our system
• Inform guests about hotel services, current promotions, and special packages
• Modify or cancel reservations as required, ensuring guest satisfaction
• Work closely with the Front Office and Sales teams to deliver seamless service
• Handle guest concerns or complaints in a courteous and solution-focused manner
• Keep accurate and organized records of customer interactions and bookings
• Follow company procedures and policies relating to reservations and payments

Qualifications

• Excellent verbal and written communication skills, with a friendly and empathetic demeanor
• Proficiency in reservation management systems and general computer skills
• Strong problem-solving abilities and attention to detail
• Demonstrated ability to multi-task and remain calm under pressure
• Cultural sensitivity and awareness, with a customer-focused mindset
• Fluency in English required; 
• In-depth knowledge of luxury hospitality standards and practices
• Flexibility to work various shifts, as required