QUALIFICATIONS AND JOB DESCRIPTION
JOB PURPOSE
Responsible for the completion of defined processes and procedures to deadline, ensuring accuracy, completeness, and
compliance with relevant internal and external standards. Identifies anomalies as they arise and uses judgement based
on rules and procedures to resolve. For complex issues, may escalate to senior team members
JOB DESCRIPTION
· Involves the day to day local or remote support, maintenance and effective operation of company IT systems.
· Responsible for the completion of defined processes and procedures to deadline, ensuring accuracy, completeness, and compliance with relevant internal and external standards. Identifies anomalies as they arise and uses judgement based on rules and procedures to resolve. For complex issues, may escalate to senior team members.
· Performs defined procedures and processes with accuracy and completeness. Ensures time commitments and deadlines are met. Processes may include use of manual procedures or local or EMEA systems. Verifies data and completes procedural checks against predefined processes or criteria to ensure accuracy and quality. Uses appropriate tools and equipment as required. May make decisions relating to procedural checks, including situations where the outcome is not clearly indicated. Seeks support of senior team members as required. Provides feedback on processes and procedures proactively, making recommendations for continuous improvement to senior team members.
· Investigates and resolves problems or exception situations using systems or equipment, as appropriate. May act as the focal point for specific types of resolutions within the department and across other teams. Makes decisions based on clearly defined criteria and escalates others as appropriate to senior members. As required, evaluates options, escalates and gains approval for solutions that are outside of established parameters. Supports implementation of corrective actions.
· Uses appropriate communication methods to understand and share information with customers, team members and other departments. Supports team members and other departments during process changes including participating in the development of appropriate Job Aids, procedures & on-the-job training materials. May deliver required training in accordance with defined standards.
· Validates or completes accurate and timely reporting. Supports/researches relevant data and collates for analysis and interpretation. Prepares reports as required and may include recommendations for areas of improvement. Inputs data to company systems. Ensures accuracy of own and others’ data and completes checks of system to ensure data integrity is maintained.
· Ensures ongoing compliance with defined FedEx processes and procedures, relevant legislation and external regulations, and predefined agreements. Ensures required approvals are sought throughout processes. Notifies management of any non-compliance issues as they arise.
· Works closely with team and other departments to ensure accuracy of information and completion of processes to deadline. Also includes contact with customers, vendors or employees, to investigate or resolve issues as required. Aligns and gains commitment to actions from the different stakeholders.
KEY ACTIVITIES:
· Understand and translate customer needs into implementable Technology solutions to enable business integration
· Define E2E business technology requirements with our customer and sales representative
· Provide technical support to our Customer
· Provides and visits the local Customer during their regular work for optimization of Company's Software Products & Systems at Customer Sites.
Reporting to IT Manager
Job requirements:
· Addicted to technology
· Very good knowledge of Windows OS;
· Technical knowledge of data communications related to integrating standard solution (data mapping, web services…)
· Good knowledge of WMS, ERP systems and EDI, including understanding of messaging layouts and EDI mapping.
· Strong customer and service orientation
· Basic commercial attitude and good communication skills
· Flexibility and ability to work under pressure in a fast-paced environment.
· Excellent Teamwork skills
QUALIFICATIONS
- Engineering, Information Technology or equivalent bachelor’s degree,
- Experience with IT, Operating System Environments, Operating System Environments, Windows…
- 1-3 years of experience in a IT support role preferably in a multinational environment,
- Advanced level at English (Writing, Reading, Speaking, Comprehension)
- Residing in Istanbul
FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all
Our Company
FedEx Express is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.
Our Philosophy
The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.
Our Culture
Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.
