Customer Services Specialist

Total Turkey Pazarlama A.Ş.

Operating in more than 130 countries, TOTAL is one of the major world-class energy companies.

TOTAL is looking for a team member at Business Development and Customer Services Department for the following position:

Job Description: 

• Perform the necessary procedures within the company’s order management flow, targeting maximum customer satisfaction
• Follow up customer service KPIs and ensure the results are meeting company targets
• Help optimizing customer service and order management processes
• Controls and assures the conformity of customer contracts
• Follow up the realization of the contracts and make the rebate calculations for further control and analysis of sales departments
• Support after-sales customer requests within the framework of the company's customer satisfaction policy
• Respond to information requests from sales departments (stock amount, production planning, supply schedule etc.)
• Fulfill the return product notification process requirements within the framework of the company's quality management system and ensure the necessary coordination between the relevant departments and the customer
• Respond to customer complaints by transferring them to the right units and support for the solution actions
• Respect and make people respect company HSE targets for the people and the assets
• Perform daily business in compliance with ISO Quality System approaches (IATF16949, ISO 9001, ISO 14001, ISO 27001)

Qualifications:

• University graduate (Information systems or Engineering preferred)
• Good knowledge of MS Office applications (SAP knowledge is a plus)
• Advanced level English
• Excellent communication & analytical skills 
• Dynamic, self-motivated, open-minded and cross-functional team player