Gateway Supervisor – Sunrise Export & Import Operations

UPS Türkiye

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Job Description:

Qualifications and Requirements

• Bachelor's degree or equivalent experience in Engineering, Aviation, or a related field is preferred.
• Previous experience in air cargo, logistics, or gateway operations.
• Proven leadership or supervisory roles.
• Strong analytical, organizational, and problem-solving abilities.
• Good command of written and spoken English.
• Ability to work under pressure and manage multiple priorities.
• Strong communication and interpersonal skills.

Key Responsibilities

• Supervise and coordinate daily Sunrise Export and Import Operations to ensure smooth and timely operational execution.
• Lead, coach, and develop team members to achieve operational targets and maintain high-performance standards.
• Monitor daily operational performance, identify gaps, and implement corrective actions when required.
• Ensure compliance with company policies, customs regulations, security requirements, and operational procedures.
• Coordinate with internal departments, airline partners, customs authorities, and other stakeholders to resolve operational issues.
• Ensure proper handling and processing of export and import shipments in line with service commitments and operational requirements.
• Monitor workload distribution, resource allocation, and staffing to ensure operational continuity.
• Identify process improvement opportunities and drive initiatives to enhance productivity, efficiency, and service quality.
• Promote a strong safety culture and ensure adherence to all health and safety standards.
• Support cost optimization initiatives while maintaining operational excellence.
• Prepare and communicate operational reports, performance metrics, and improvement plans to management.
• Ensure effective communication and collaboration across teams to support business objectives.

Employee Type: Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. In 1907, two teenage entrepreneurs in a Seattle basement started with a $100 loan and created what would become the world’s largest package delivery service. Today, operating in more than 220 countries and territories, UPS is committed to moving our world forward by delivering what matters. UPS and its more than 500,000 UPSers around the globe are a transportation and logistics leader, offering innovative solutions to customers, big and small. UPS understands and appreciates its responsibility to help build safe, stronger and more resilient communities founded on justice and economic opportunity for all, supported by a healthy, sustainable global environment.