Assistant Reservation Manager

VİLTUR VİLLA SARAY TURİZM İNŞ.VE TİC.A.Ş. - Mövenpick Otel İzmir

Duties and Responsibilities

• Manage and oversee the daily operations of the Reservations Department.

• Handle all reservation sales and booking transactions originating from direct channels and travel agencies.

• Respond promptly to all reservation inquiries and guest/agency requests.

• Ensure all reservation requests, modifications, and cancellations are processed accurately and in a timely manner.

• Maintain accurate and complete reservation and guest records within the hotel’s reservation systems.

• Monitor the accuracy of room blocks, group reservations, and market codes.

• Provide guests with accurate information regarding hotel facilities, services, and room categories, and address their inquiries professionally.

• Apply effective sales techniques to maximize revenue opportunities.

• Evaluate, follow up on, and resolve special guest requests appropriately.

• Coordinate work schedules for the reservations team, monitor performance, and provide operational support.

• Ensure compliance with reservation procedures and recommend process improvements where applicable.

• Monitor VIP reservations and special guest requests to ensure exceptional service delivery.

• Resolve reservation-related guest complaints or escalate them to the relevant departments when necessary.

• Collaborate closely with Front Office, Sales and Marketing, Finance, and other operational departments.

• Ensure the accuracy and timely updating of information within the reservation system.

• Support the onboarding and training of new team members.

• Ensure compliance with company standards, procedures, and quality requirements.

• Promote effective communication and teamwork within the department.