Çağrı Merkezi Takım Lideri

WEBHELP ÇAĞRI MERKEZİ VE MÜŞTERİ HİZMETLERİ A.Ş.

We are seeking for Team Leader in our İstanbul Office.
 
 

• Advanced knowledge of writing and speaking English
• Min. Associate Degree from Universities
• Minimum 2 years experience of team leader position
• Advanced Planning and Reporting competencies
• Will be able to keep the motivation and energy of the team at high levels
• Analytical perspective and problem-solving ability
• Good command of MS Office programs
• Not being associated with military service for male candidates
• Suitable for shift work

İŞ TANIMI

• Managing a team of talented Agents that are responsible for the day-to-day operations and handling customer inquiries and issues,
• Insuring client and corporate service, quality, and contribution goals, financial, metric and associate satisfaction goals within the site are met,
• Directing the development and implementation of all call center reporting needs to ensure achievement of departmental goals and identify areas for improvement,
• Coaching and developing the team members toward attainment of career goals.”