Front Desk Agent

Six Senses Kaplankaya

• BA/BSc in Hospitality management or related field.
• Excellent command on both verbal and written in English.
• Additional languages are beneficial.
• Minimum of 1 year experience in Front Desk.
• Previous luxury hotel experience preferred.
• Knowledge of Opera is a must.
• Ability to work on sliding shift.
• Energetic with a positive attitude.

İŞ TANIMI

Position: Front Desk Agent
 
Location / Region: Kaplankaya, Turkey

At Six Senses we seek individuals who share our values as a means of reinforcing and furthering the group's successful philosophy. We strive to meet the needs of each host (employee) because our success depends on the satisfaction, effort and commitment of each host. To this end, we support and energize all hosts to continuously improve productivity and exceed guest expectations. We strive to create a unique environment of care, trust, respect, fairness and teamwork through training, education and empowerment, participation, recognition, rewards and career opportunities.
Joining Six Senses should not be merely the process of getting a job, but rather, making an occupation lifestyle choice.

Reporting To: Front Office Supervisor

Scope

• Facilitate the arrival and departure experience for all guests in accordance with the highest quality of service, coordinating with Concierge, Housekeeping, Guest Relations, Guest Services, and PBX as needed.

• Effectively receive guest complaints and take appropriate action as needed to bring resolution to guest concerns, and raise the engagement level of guests whom have experienced a service defect or whose expectations have not been met.
• Perform as the central hub of the resort, and be able to accurately communicate resort information to both internal and external guests.
• Maintain accurate guest records and perform rate audits and bucket checks as needed.
• Ensure guest folios are accurate and make package adjustments as needed, prior to guest departures.
• Collect and maintain credit for all guests of the resort, taking action as needed for guests that are credit delinquent.
• Process all payment types such as room charges, cash, credit, and any other method of payment accepted by the resort.
• Process all check outs including resolving any late and disputed charges, and ensure that packages have been properly allocated and adjustments made accordingly, prior to each guest’s departure.
• Upsell guests to higher rated accommodations, as appropriate.