Customer Service Specialist – Logistic SC

UNILEVER

• University Degree from Engineering departments
• 2-4 years of Customer Service/Supply Chain experience
• Ability to work in conditions which include multiple and sometimes conflicting priorities in tight deadlines
• Exceptional verbal and written communication skills

İŞ TANIMI

• Responsible of driving customer service agenda with relevant functions in Unilever and with Customers
• Own Customer casefill and on-time (CCFOT) with goal to maximize casefill while ensuring ontime delivery to customer. Identify root cause for noncompliance to CCFOT metrics
• Own On-shelf Availability and develop relevant projects to improve OSA KPI with customers
• Ongoing reviews with Sales & Planning teams on upcoming promotions, critical stock issues, cut information on sales orders
• Support Customer Service Team leads in management of Customer Facing Specialists
• Links closely with HUB team (order management) to identify gaps for seamless order execution
• Links closely with Warehouse & Transportation teams to improve logistics capabilities aligned with customers’ needs
• Identify root causes and take action with relevant owners to improve Unilever service level to customers
• Direct contact to customer supply chain teams. Establish and maintain a positive relationship in problem resolution. Work with Sales, Warehouse & Transportation and Planning teams and Customers to identify possible improvements to help leverage Unilever capabilities