Customer Operations Business Relationship Spec.

Vodafone Telekomünikasyon A.Ş

• Significant experience in related field (max 1 year)
• Bachelor Degree in engineering or business, Industrial Engineering is preferred
• Problem solving skills
• Strong communication and negotiation skills
• Experience in Fixed Telecom
• Exceptional organisational and analytical skills with a strong attention to detail
• Experience of leading cross functional teams across the organisation, operating in complex matrix management structures
• Self Starter
• Customer oriented thinking
• Experience in Business Process Management
• Ability to use process design and mapping tools (ARIS, Visio, etc)
• Experience in using MS Project
• Confident public speaker and presenter
• Ability to use Powerpoint to prepare effective presentations
• Ability to use MS Office applications

İŞ TANIMI

• Establish and maintain a good relationship between the VFNET & Enterprise Business Unit – Technology - Regulation and the Customer Operations ( COPs) based on understanding the fixed customer needs, regulation and telecom drivers.
• COPs SPOC for all COPs related and customer related activities
• Understand the business, assist in the prioritization of all new/current fixed products/services/campaigns.
• Ensure new/current fixed products/services/campaigns align with COPs that best provides maximum customer experience, and direct COPs strategy in support of the overall fixed business strategy
• Develop & Design all VFNET Customer Operation processes
• Design and Implement changes for customer processes for all new/current fixed products/services/campaigns