Director Of Sales

Address Istanbul

ABOUT THE COMPANY

 Emaar Hospitality Group, a premier global provider of enriching, personal and memorable lifestyle experiences. As an innovative, agile and influential leader in hospitality, Emaar Hospitality Group is a wholly-owned subsidiary of Emaar Properties PJSC, the developer of elegantly designed and exceptionally built property, malls and hospitality projects across the world.

 Address Hotels + Resorts is the first brand launched by Emaar Hospitality Group with properties situated in some of the most sought-after locations. Address brings a fresh identity to the global hospitality and service sector by setting new benchmarks with its gracious hospitality and exceptional service.

Recognized for its fusion of contemporary style with a touch of classic elegance, Address Hotels + Resorts enriches the lives of its guests with intuitive experiences. Staying true to its tagline 'Where Life Happens', Address offers its guests opportunities to celebrate life and its most cherished moments. It's the ultimate Address. 

JOB DESCRIPTION

• Develop and execute sales strategies across corporate, leisure, group, and MICE segments to achieve business objectives.
• Build and maintain relationships with key corporate clients, travel agencies, and event planners.
• Drive national revenue growth, market share, and profitability through new business development and existing account expansion.
• Lead, mentor, and monitor the sales team to achieve regional and national sales targets.
• Analyze market trends, competitor performance, sales forecasts, and KPIs to identify growth opportunities.
• Develop strategic partnerships and represent Emaar at industry events to generate new business.
• Negotiate and manage national account contracts while ensuring competitive terms and profitability.
• Achieve national sales budgets and regional Revenue Generation Index (RGI) targets while controlling costs.
• Ensure high client satisfaction, resolve customer concerns promptly, and strengthen long-term business relationships.
• Utilizes all available on the job training tools for employees.
• Develops and manages relationships with key stakeholders, both internal and external.
• Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
• Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.
•  Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solutions both prior to, and during the program/event.

QUALIFICATIONS

·         Strong leadership and team management skills

·         Good understanding of the luxury market

·         Strategic thinking with the ability to turn strategy into action

·         Excellent sales, negotiation and presentation skills

·         Strong interpersonal and communication skills

·         Guest service oriented with attention to detail

·         Proactive, self-motivated and results-driven

·         Organized, adaptable and able to meet deadlines

Educational Requirements:

Degree/Diploma in Hotel Management / Business Administration

Language Requirements:

Fluency in Turkish written & spoken

Fluency in English written & spoken

Additional language knowledge is preferred

Experience Requirements:

Minimum 3 years’ experience in a senior sales position

Special Requirements (If Any):

Strong knowledge of Opera & Microsoft Office