Reservation Agent

ALEM GAYRİMENKUL YATIRIM VE TURİZM ANONİM ŞİRKETİ

Located in the prestigious Sariyer district of Istanbul, this historic mansion offers remarkable views over the Bosphorus Strait and incorporates architectural features from the site’s former Ottoman-era buildings. 

Specific

• Handle all local and overseas room-bookings and ensure that all reservation requests are replied efficiently.
• Answer correspondences, e-mails and fax for reservations within 24 hours
• Assist in all allocation of rooms.
• Ensure that the statistic information are all entered and updated in the computer, such as travel agent, commercial etc.
• Assist the Reservations Manager to achieve the maximum possible occupancy and average room rate to meet forecasted and budgeted figures.
• To follow all systems and procedures as laid down in the standard operating manual
• Monitor and update internet reservation system in coordinate with respected colleagues.
• Make daily weekly monthly reservation reports and statistics and ensure they are distributed to the respective departments.

General

• Process all reservations in a timely manner and constantly work to upsell guests.
• Input reservations details into computer with accuracy and efficiency. 
• Be completely familiar with all the resort inventory including special advantages, amenities and special features of each room as well as all guest and public facilities.
• File all correspondence relating to reservations.
• Updates self on hotel availability and special promotions.
• Develops and maintains good relationships with hotel departments, travel agents and customers.

Qualifications

• A Bachelor’s degree required.
• One or more years secretarial experience in a resort or hotel.
• Has experience in a luxury lifestyle brand. 
• Any equivalent combination of experience and training that provides the required knowledge, skills, and abilities is acceptable.
• Excellent command over written and spoken English and Turkish.
• Proficient in MS Office, Opera and hotel booking systems.