Customer Service Agent

AXA Assistance

We are convinced many companies and organizations - from car manufacturers to the leaders of the fast-growing sharing economy - could enrich their offering with insurance products and services, to enhance the experience and the protection of their clients. AXA Partners aims to become the partner of choice for these companies, by building a specific expertise and providing dedicated resources to develop innovative and tailored insurance solutions, be the easiest to do business with, and deliver a great service to the end customer. AXA Partners is uniquely positioned to promote partnerships with both global and local players leveraging the worldwide presence of the AXA Group, its know-how across insurance business lines, and the strength of local AXA entities. Partnership business delivers today over 4 billion Euro of revenue across the Group and the success of AXA Partners will make it a source of sustainable growth for AXA going forward.

We are looking for a smart, driven, fun and collaborative team member for our Medical Assistance Department.

We offer

• Improve system & process knowledge,
• A wide range of international working environment,
• Opportunities for personal and professional growth.

Key responsibilities

• Take full responsibility for customer experience by providing medical assistance.
• Be fully responsible for customer satisfaction, own, manage all customer facing activities.
• Build strong relationships with customers, gain an understanding for their business.
• Working closely with customers and internal support groups to achieve customer satisfaction goals through pro-active resolution.
• Work actively with other departments.

What we look for

• University degree is a plus
• Strong customer understanding
• Efficient, decisive, result orientated
• Excellent command of written and spoken English, native Turkish
• Excellent interpersonal and communication skills
• Energetic, self-motivated and dedicated
• Willingness to be a team player