Customer Service Assistant

Balta Group Turkey

Qualifications:

• Previous experience in customer service, preferably in the textile or carpet sector
• Strong communication skills and a customer-oriented approach
• Detail-oriented with good organizational and follow-up abilities
• Good knowledge of excel & an ERP system
• Good knowledge of English (to collaborate with the Belgian team)
• Positive mindset
• Problem-solving mindset and ability to work in a fast-paced environment
• Proficient in MS Office programs
• Able to coordinate with production, planning, and logistics teams

Job Description:

• Providing timely and accurate responses to customer inquiries
• Supporting order entry, order tracking, and delivery coordination
• Preparing and updating customer-related documentation and reports
• Assisting in the resolution of customer complaints and ensuring follow-up
• Sharing product, pricing, and delivery information when necessary
• Maintaining strong and positive communication with both domestic and international customers
• Supporting the customer service team in daily operational tasks

Who We Are:
We are a reputable carpet manufacturing company focused on quality, innovation, and customer satisfaction. We are seeking a motivated and detail-oriented Customer Service Assistant to strengthen our team.